MANAGED ICT SUPPORT

AREACODEZERO // TECH.OPS

Technology That Keeps Your Business Moving.

Reliable troubleshooting, maintenance and technical support that keep your people productive and your systems running.

Professional websites

AREACODEZERO // TECH.OPS

Digital Experiences Built for Growth.

Professional websites, e-commerce platforms and custom applications designed around your business goals.

CLOUD & BUSINESS SYSTEMS

AREACODEZERO // TECH.OPS

Work Securely. Collaborate Anywhere.

Business email, cloud storage, secure backups and digital workflows that keep your organization connected.

Networking & Media Systems

AREACODEZERO // TECH.OPS

Stay Connected. Be Seen. Sound Better.

Secure networks, professional livestreaming and media systems for businesses, churches, schools and creators.

[ STACK — CONNECTED ]

Technology earns its place when it makes work clearer.

We connect the systems behind the work: the website, the workflow, the inbox, the network and the people who use them.

How we work with clients
platforms --supported

Platforms and technologies we support

Microsoft 365Google WorkspaceWordPressReactNext.jsCloudflareSophosUniFiREST APIsVPS hostingCCTVIP telephony
Provider names describe supported platforms and environments, not unverified partnerships.
0+SITES + SYSTEMS SUPPORTED
0.9%UPTIME TARGET
0HRRESPONSE SLA
0+TICKETS RESOLVED

[ FIELD LOG — RECENT FIXES ]

Real faults. Diagnosed. Documented.

Every job ends with root cause, fix applied, and prevention — shared with the client in plain language.

/CASE-0142 · POS · NBO

POS offline during lunch rush

Symptom: 2 tills no-sale. Cause: DHCP conflict after new router. Fix: reserved IPs, relabelled switch ports, printed failover steps. Back in 47 min.

RESOLVED 47 MIN ↗
/CASE-0138 · M365 · REMOTE

Quotes landing in spam

Symptom: Gmail rejecting invoices. Cause: SPF missing new sender, DKIM off. Fix: corrected DNS, verified DMARC, re-sent queue. Deliverability 100%.

RESOLVED SAME DAY ↗
/CASE-0131 · CCTV · KJD

NVR offline after power cut

Symptom: 4 cams dark. Cause: UPS bypassed, PoE budget exceeded. Fix: re-balanced PoE, set auto-reboot, added outage alert. Recording verified.

RESOLVED 2 HRS ↗

[ 03 — PROTOCOL ]

Clear from first conversation to ongoing support.

A delivery process that keeps decisions visible, responsibilities clear and handover practical.

01

Discover

Understand the business goal, users, current environment, constraints and success criteria.

02

Design

Define the solution, experience, content, architecture, scope and delivery priorities.

03

Implement

Configure or build the agreed solution using maintainable components and documented settings.

04

Test

Validate functionality, responsiveness, access, integration, recovery and user acceptance.

05

Launch

Release through a controlled checklist with ownership, access and rollback considerations.

06

Support

Provide agreed maintenance, monitoring, documentation, improvements and user support.

Built for teams that need technology to hold together.

Selected organisations and teams represented in our working network.

Business clients across Nairobi Technology and media project reference
Churches and ministries Technology and media project reference
Schools and colleges Technology and media project reference
Content creators and media teams Technology and media project reference
Radio stations and broadcasters Technology and media project reference

What clients say after the work is done.

Feedback from the people who owned the systems we delivered.

Business clients across NairobiTechnology and media project reference · East Africa
Churches and ministriesTechnology and media project reference · East Africa
Schools and collegesTechnology and media project reference · East Africa
Content creators and media teamsTechnology and media project reference · East Africa

[ 04 — INITIATE ]

Bring your technology idea to life.

Tell us what you are trying to improve. We will help you understand the options, choose the right solution and move forward with confidence.