v4.0.0 // NOGIT
Ongoing IT support for Nairobi teams that need computers, email, printers and office systems kept reliable without hiring a full-time technician.
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We begin with a short review of your users, devices, recurring faults and current setup. That produces a support scope with named responsibilities, exclusions and response expectations before a monthly engagement begins.
Staff lose working time to slow computers, login failures, email problems and printers that stop without warning.
Updates, antivirus checks and backups are postponed until a device fails or important work becomes inaccessible.
Different technicians make one-off fixes, but nobody keeps an accurate record of devices, passwords, licences and recurring faults.
Management cannot tell which equipment should be repaired, upgraded or replaced before it becomes an emergency expense.
Remote diagnosis for Windows, Microsoft 365, email, account, application and printer issues that can be resolved securely online.
Scheduled on-site maintenance for physical inspection, cleaning, cabling checks, hardware faults and work that cannot be completed remotely.
Operating-system, application and security update checks planned to reduce disruption during working hours.
Device inventory, issue history and essential system notes so repeated faults can be identified instead of treated as new incidents.
Plain-language monthly reporting covering completed tickets, device health, recurring risks and recommended repairs or upgrades.
There is no useful one-price-fits-all plan. The monthly cost depends on how many users, devices and sites are covered, how often on-site work is needed and how quickly critical faults must be handled. Those details are assessed and itemised before you commit.
For a small office with a few computers that mainly needs routine checks and somewhere dependable to call when email, Windows or a printer misbehaves.
For a growing team where several people share printers, files, email and office systems, and recurring faults need an owner rather than another temporary fix.
For organisations where a failed workstation, internet-dependent process or shared system can stop customer service or a full department.
Offices, schools, churches and NGOs with roughly five or more users that rely on technology every day but do not need a full-time in-house IT employee.
The quotation names the supported users, devices and locations, service hours, visit frequency and response targets. Replacement parts, new hardware, software licences, major projects and third-party provider fees are quoted separately.
A failed server drive made shared business data unavailable. The work covered fault diagnosis, controlled recovery and safeguards to reduce the chance of the same emergency happening again.
Read the deployment ↗CASE STUDY /02Scattered fixes were replaced with device records, assigned ownership and a repeatable support routine so the team could see what was failing and what needed attention next.
Read the deployment ↗The exact scope depends on your office, but a plan can cover routine computer checks, remote troubleshooting, agreed site visits, updates, issue records and a monthly health report. Your quotation lists every covered user, device and location.
Your quotation states separate targets for critical, disruptive and routine issues. A business-wide outage is handled differently from a request to install an application, so expectations are clear before support begins.
Yes. We resolve suitable software, account and configuration issues remotely, then schedule an on-site visit when hardware, cabling or physical inspection is required.
Not necessarily. We assess device health, business risk and repair cost first, then recommend maintenance, upgrades or replacement only where each option is justified.
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Share the current situation, the people affected and the next result you need. We will help define the practical next step.