Essential Care
Small teams needing organised preventive support.
- ✓Device health and update checks
- ✓Remote user troubleshooting
- ✓Basic asset and issue records
Managed IT Support
Ongoing support for the users, devices and everyday systems that keep your organisation working.
Request IT Support
We provide a clear support structure for Nairobi teams that need dependable IT administration without building a full internal department.
We start with the business problem, define the right scope and make the implementation understandable to the people who will own it.
Where this service helps
Staff lose productive time to recurring computer, printer and software issues.
New starters receive inconsistent devices, accounts and access permissions.
Updates, backups and security checks are handled only after a failure.
No one coordinates internet, software and equipment suppliers when faults overlap.
What we can deliver
✓
User helpdesk and troubleshooting for supported workplace technology
✓
Device setup, updates, health checks and software administration
✓
User onboarding, role changes and offboarding checklists
✓
Microsoft 365 and Google Workspace account administration
✓
Backup checks, asset records and technical documentation
✓
Vendor coordination and planned onsite support
Choose a practical starting point
Choose the support structure that matches your team size, internal capability and workload.
Managed Workplace
Growing offices needing regular administration across users and devices.
- ✓User and account administration
- ✓Remote and planned onsite support
- ✓Backup checks and vendor coordination
Co-Managed IT
Organisations with internal staff who need specialist backup.
- ✓Escalation support for complex issues
- ✓Documentation and risk reviews
- ✓Project and supplier coordination
Windows 10/11Microsoft 365Google WorkspaceActive DirectoryRemote support tools
Best for
SMEs, NGOs, schools and professional offices with recurring support needs but no full internal IT team.
Important assumptions
This service covers ongoing user and device support. New networks, servers, software builds and major migrations are separate projects. Support windows and covered assets are agreed in writing.
Managed IT Support questions, answered
No. Managed support is an ongoing arrangement covering agreed users, devices and routine administration. One-off repairs can be scoped separately.
Yes. The agreement can combine remote assistance with planned onsite visits based on your location and needs.
Not automatically. Licences, equipment and parts are identified and quoted separately unless the agreement states otherwise.
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Tell us what your business needs technology to do.
Share the current situation, the people affected and the next result you need. We will help define the practical next step.